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Job Details
ICT Administration & Application Management (Contract)
Location: Germany
Role: ICT Administration & Application Management
Start Date: May 2024
End Date: July 2024
Capacity: 5 days a week
Language: German and English
Job Description:
Tasks:
- Installation and delivery of IT hardware
- Troubleshooting of IT systems on site
- Tool-supported processing of service requests and incidents for the provision and troubleshooting of IT services (hardware and software) in Client Support
- In direct contact with the user in compliance with the specified SLAs
- Collaboration in the development of solutions in client support, eg in direct support of problem management, eg in the provision of standard solutions for 1st level support
- Clarification of order contents and deadlines in direct communication with the user according to specifications
- Assignment of rights and guidelines for user and group administration, as well as software usage (Active Directory, software distribution, patch management, antivirus, etc. patch management, antivirus etc.) according to specifications.
- Maintenance of portal content and CMS/CMDB content (according to specifications)
Good to/Must Have:
- Completed vocational training or adequate professional experience.
- First experience in comparable tasks
- ITIL Foundation certification
- Flexibility, ability to work under pressure and willingness to perform.
- Personal interest in the subject matter, curiosity and willingness to learn.
- Good communication skills (clear and understandable pronunciation, fluency)
- Quick comprehension
- Strong ability to cooperate, work in a team and deal with conflict.
- Confident handling of the entire MS Office product range
- Structured and independent way of working
- Analytical thinking skills
- Service and customer-oriented thinking and acting.
- Experience in client and end user support (remote + on-site)
- Confident handling and expertise in Windows 7 and Windows 10 technology-oriented knowledge and skills
- Experience in telephone contact with users.
- Network knowledge (infrastructure, TCP/IP, Ethernet, DNS) desirable.
- Knowledge of trouble ticket systems (eg Remedy, HPOV etc.) an advantage.
- Good written and spoken English, other foreign languages desirable.
- Valid class B driver's license
- Police clearance certificate
- Background check according to 7 Aviation Security Act
- No previous personal insolvency
Posted Date: 23 Apr 2024
Reference: JS-CR/117167
Employment Business: Red - The Global SAP Solutions Provider
Contact: Lija Jacob