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Job Details
Service Designer (Contract)
Location: London Country: UK Rate: £500 - £550 per day
Service Designer
6 months
Inside IR35
Hybrid (1-2 days a week)
Our client in the Further Education Sector is currently looking to recruit a Service Designer to join them on a 6-month contract. Our client is undertaking a strategic programme to implement an Enterprise Service Management platform. This is a critical enabler for several institution-wide strategic initiatives. Key to the success of this is re-design of current - and design of new - services, journeys, and supporting workflows and processes.
Key responsibilities
- Service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams
- All key ITSM practices, and experience of enterprise service management practice
- Service data models, and application within both IT and business services.
- Service user experience design, self-service design, driving self-service
- CMDB and auto-discovery
- Various service management platform technologies, and how service management platforms enable service experience and realisation of efficiencies
- Service transformation including required cultural and working practice changes
- Business strategy and requirements formulation and designing services to support these
- User journeys and value streams
- Alignment with technical and enterprise architecture
- Stakeholder skills and ability to facilitate workshops and design activities - ability to manage conflicting priorities, keeping stakeholders aligned to strategic goals.
- Defining principles and design standards for services, ensuring re-use and repeatability through use of patterns and playbooks or similar
- Pragmatism and ability to build step-by-step approach to change and maturity
- Design and build of services to ensure alignment to user and business outcomes
- Service measurement, reporting, CSFs, SLAs, KPIs - and extending this into supporting programme benefits measurement
- Risk and Compliance, both in terms of programme delivery and building into service design
- Operating Model and TOM
- Agile & services and how Product and Service Management work together
- DevOps/Change Enablement Qualifications
- ITIL4, Agile (must have) and other related qualifications such as DevOps, Six Sigma, LEAN, etc
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Posted Date: 22 Apr 2024
Reference: JS-BBBH143225
Employment Business: Lorien
Contact: Louis Poynter