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Job Details
SC Cleared - ICT Operations Analyst (Contract)
Location: London Country: UK Rate: 550pd Inside IR35
CURRENT, ACTIVE SC CLEARANCE IS ESSENTIAL FOR THIS ROLE FROM THE OUTSET
PLEASE ONLY APPLY IF YOU HAVE THIS IN PLACE
Responsibilites
- Maintain and develop the organisation's virtual infrastructure, on premise applications and cloud services (SaaS) in line with current strategy.
- Ensure service availability, security, and performance drives the function's activities.
- Identify and implement opportunities for right-sizing, automation and cost optimisation through monitoring and resource usage.
- Colloborate with technical assurance and architecture teams to implement new services based on requirements.
- Recommend and implement changes to improve performance and security of products.
- Lead on IT Health Checks, vulnerabiltiy assessements and remediation activities.
- Adopt and implement best practiuce security configuration for virtual infrastructure, application suites and SaaS implementations.
- Provide effective second and third line support resolving incidents escalated from the Service desk.
- Creating and maintaining technical documentation for services and related processes.
- Collaborate with third party service partners and technical colleagues to implement and support PaaS/SaaS delivery in line with current strategy.
- Support in the delivery of the Cyber Security Strategy.
- Provide guidance and coaching to other members of the team.
- Resolving incidents in line with SLA and taking ownership of problem management related activities.
- Liaise with the Service Operations Manager to identify incident trends and problem management activities.
- Implement technical changes in line with the change management policy to support BAU and project led activities.
- Assist and enhance the Business Continuity and Disaster Recovery approach.
- Undertake any other reasonable duties as requested from time to time, within the job-holders capabilities.
- Communicate with stakeholders and provide updates on service incidents as needed whilst working to resolution.
Relevant Knowledge, Skills and Experience
- Demonstrate strong understanding and experience of virtual machine management, configuration and deployment within an IaaS environment.
- Demonstrable knowledge and experience of cloud security policies, Firewalls, networking, encryption and working with SIEM/MDR solutions
- Implementation of technical governance for role-based access control and cost containment.
- Experience of total cost of ownership for services, including cost of egress traffic charges, zone to zone connectivity and cost of data replication.
- Demonstrable experience of change and configuration management.
- Demonstrable experience of using Azure Portal and Azure Powershell.
- Demonstrable knowledge of LAN, WAN and site-to-site connectivity.
- Demonstrable experience of working within an operations support role, supporting IaaS, SaaS and on premise applications.
- Demonstrable experience of working within AzureAD, Active Directory and Group Policy Management.
- Demonstrable experience of implementing compliance policies, configuration profiles & conditional access policies within M365.
- Experience of using technologies to improve the efficiency and effectiveness of an organisation.
- Experience of coaching and mentoring junior team members
- Ability to demonstrate initiative, prioritise urgent issues whilst achieving outcomes to agreed deadlines.
- Strong communication skills and a capacity to work with a wide range of people.
- Ability to persuade and influence the correct technical outcome for the business.
- Strong collaboration skills, including with technical development functions.
- Strong experience of configuring and administering M365, mail hygiene, and Internet content filtering solutions
- Demonstrable experience of Mobile Device Management and Mobile Application Management policies.
Desirable
- Knowledge and awareness of the security tools available within the Microsoft E5 licencing suite.
- Azure Administrator AZ104
- ITIL 4
- Experience in liaising with, and monitoring the performance of external service provider.
Posted Date: 21 May 2024
Reference: JS
Employment Business: Allen Lane Ltd.
Contact: John Sergeant