IT Administrator/Helpdesk - Long Term Contract or Permanent - Full Time - South Kensington - Large Institution - Early Start/Early Finish - Great Benefits

Purpose of the IT Administrator/Helpdesk

The IT Administrator/Helpdesk will ensure the provision of effective, efficient and professional administration of the Access Control System and ID card production, ensuring that technical security systems (primarily alarms) are maintained and utilised to their full value and regularly tested to prove they are fully operational and in good working condition.

The IT Administrator/Helpdesk will be expected to deliver operationally excellent processes and provide a high level of customer service and support to all service users.

Excellent organisational and interpersonal skills are essential, to enable the post-holder to build strong relationships and interact with all relevant departments, staff, students, and contractors.

Key Responsibilities for the IT Administrator/Helpdesk

Access Control & ID cards

• To provide an efficient and professional access control and ID card production service
• To assist adding newly installed card readers on to Access Control System
• Regular liaison with IT Dept, Estates Department Installation Manager and if required authorise Access Control to contractors and users
• To cover the ID Card counter as required
• Ensuring defective equipment are reported and repaired in timely manner
• Respond to high volume of email enquiries in a timely manner

Technical Security Systems

• Assist in ensuring that all technical security systems are utilised to their full potential
• Support a regular testing regime to prove operational working of all alarms and systems
• Liaison with Estates Department Installation and Maintenance Manager and if required authorise systems contractors

Locks and Keys Service

• Assist in the efficient management of wide Locks and Keys service
• Assist in ordering, receipt, distribution and recharging of all locks and keys required for repair, replacement and/or new projects
• The maintenance of an up-to-date computerised records

Data Protection

• Assist the ID Office Supervisor in ensuring that all Departmental and data protection issues are dealt with in accordance with current legislation, policy and procedures
• Assist with the management of other evidence obtained through technology in accordance with current legislation and Policy

Training

• Undertake any training to a standard acceptable, considered necessary to fulfil the requirements of the post
• Undertake a Lenel advanced administrator's course

Other

• Carry out in a professional and diligent manner any other duties properly assignable to the post
• The IT Administrator/Helpdesk will be required to attend and perform duties, as required, at all locations