The incumbent will be responsible for supporting IT matters with the internal users and work with vendors to support cases related to the UK. They are required to drive action plans in improving system performance and provide problem and configurations management.

Client Details

My client is a Bank based in Asia.

Description

The incumbent will be responsible for supporting IT matters with the internal users and work with vendors to support cases related to the UK. They are required to drive action plans in improving system performance and provide problem and configurations management.

MAIN DUTIES

• Provide day-to-day on site and remote support to end-users in the UK office
• Provide subject matter support to business change requests
• Respond timely to service requests and ensure qualitied work is delivered
• Assist in IT planning to drive system improvements and perform user maintenance review for the branch
• Conduct housekeeping of server room and equipment racks, manage asset for all hardware/software with proper documentation
• Work closely with vendors to understand and apply hotfixes with proper test management cycle
• Ensure compliance to internal policies and processes and regulatory requirements
• Participate into and coordinate with various business unites for IT projects and enhancements
• Work with other IT teams to coordinate system related activities
• Provide simple application training to end-user when needed.
• Manage risk related matters and ensure there are no overdue items
• Able to provide on site support beyond office hours whenever it is required

Profile

EDUCATION & OTHER REQUIREMENTS

• At least 5 years of relevant working experience in banking or financial industry
• Good knowledge on UK regulatory/legal requirements. Knowledge about MAS technology risk management guidelines is preferable.
• Good technical skills about Windows OS and cloud hosted systems.
• Sound knowledge in technology risk assessments
• Good communication and inter-personal skills with strong client-centric mindset
• Able to work independently in a fast-paced environment with good problem-solving skills
• Good analytical mindset and detailed oriented
• Skilled in operating, installing, and troubleshooting computer systems and network to ensure efficient IT operations

Technical Acumen: (Windows Environments)

• Strong Understanding of Windows Servers and OS
• Azure Active Directory
• Strong Network Knowledge - Firewalls - Routers - Switches
• ITIL

Job Offer

• This role is offering up to £75,000 per annum + a discretionary Bonus.
• This role is hybrid working and requires 3 days on site.
• Benefits include, Private Medical, Cycle to work scheme, Food allowance, pension etc.#
• 2 Stage Interview Process
• Start date: ASAP (June Start)