IT Systems Support Technician

Location: Stockton-on-Tees

Salary: £30,000/£35,000

The Opportunity:

Are you a tech-savvy problem solver with a passion for providing exceptional on-site and remote IT support? Join our team as an IT Systems Support Technician, where you'll play a pivotal role in configuring, maintaining and documenting our clients backup, disaster recovery, and security solutions, ensuring the resilience and security of our clients digital infrastructure.

This permanent, Full time position offers exciting growth opportunities, requiring strong technical expertise, excellent communication skills, and the ability to excel in a customer-oriented environment. Embrace the challenge, thrive in your role, and become part of our exceptional team!

Key Responsibilities:

• Design, implement, and manage comprehensive backup solutions to protect critical data across various platforms and environments.
• Develop and document recovery procedures to ensure a swift and effective response in the event of data loss, system outages, or security incidents.
• Conduct regular testing and validation of recovery procedures to identify and address potential weaknesses.
• Assist in the identification, containment, and recovery from security incidents impacting data availability.
• Implement monitoring systems to detect issues with backup processes and ensure timely resolution.
• Ensure that backup and recovery processes comply with relevant industry standards, regulations, and organizational security policies.
• Conduct periodic security assessments to identify and address vulnerabilities in backup systems.
• Handle DR and data recovery situations.
• Maintain up-to-date documentation for backup and recovery procedures, configurations, and policies.
• Install, manage and patch Firewall and network protection systems/hardware.
• Ensure all client systems are fully protected with Antivirus software.
• Ensure all Servers and workstations are fully updated/patched as required.
• Work with RMM tool to monitor Servers and workstations in areas of interest.
• Produce reports on areas of interest to clients and management when required.

Required Skills and knowledge required:

• Experience configuring and maintaining Veeam Backup and Recovery
• Experience of managing Anti-virus products and endpoint security products.
• Proficient in Microsoft Desktop Operating Systems with a strong technical foundation.
• Extensive knowledge of server operating systems and technologies, such as Microsoft Server, DHCP, and DNS, to ensure seamless network operations.
• Experience with Microsoft 365 is essential.
• Hands-on experience with Routers, Switches, and Firewalls, enabling effective troubleshooting and network management.
• Excellent timekeeping and communication skills, essential for efficient coordination and seamless collaboration with colleagues and clients.
• Ability to thrive under pressure, maintaining composure and delivering optimal results in challenging situations.
• A passion for continuous learning, with a drive to expand your IT knowledge and qualifications.
• Exceptional customer-facing support skills, ensuring client satisfaction and building strong relationships.
• Possession of a full driving license, as the role requires travel to client locations.

Certifications, qualifications and experience required:

Industry certifications from Microsoft/Cisco/CompTIA would be an advantage. Experience in a similar role is essential.

The Package:

The successful candidate will receive a salary of between £30,000-£35,000 depending on experience and qualifications.

• Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills.
• Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits.
• Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind.
• Extra Annual Leave: Celebrate your commitment with an additional day off per year employed.
• Enjoy complimentary Soft Drinks, Tea and Coffee.
• Breakfast items provided to help get your day started.