Summary:
The main function of an IT Business Analyst is to perform the analysis, design, implementation, modification, and daily functional support of all applications, in this case with a focus on Service Now and the functional teams and processes it supports.
Job Responsibilities:
Works with key stakeholders within all business functions to align technology solutions with business strategies
Gathers requirements from business units and translate those project teams for delivery
Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation
Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
Supports one or more highly complex business processes
Works on multiple projects as a project team member
Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs
Qualifications/Experience:
Strong Service Now knowledge
Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred
Ability to create business solutions that increase competitive advantage
Ability to exercise good judgment in selecting methods and techniques for obtaining solutions
Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines
Ability to solve technical problems/processes and understand complex details
Ability to increase operating efficiency with produce high quality technical solutions
A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level
Ability to analyse complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions
Service Now deep knowledge/expertise
Experience working transformation projects in an ITIL/ITSM environment.
Ability to think laterally, join the dots in a large & complex environment, and design & build requirements for delivery based on understanding of a wide range of business needs
Posted Date: 09 May 2024
Reference: JSBUSINESS ANALYST
Company: Pyramid Consulting Europe Ltd
Contact: Rahul Tiwari