Service Delivery Manager
Newport, Wales
6 months/12 months contracts (x2 roles)
£400 per day inside IR35/Umbrella

Due to the urgent nature of the role current candidates must have current and transferable SC Clearance.

Overview of the role:
The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints. The SDM will be responsible for leading a new client relationship while also building and maintaining internal stakeholder relationships.

Responsibilities:
The Service Delivery Manager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers. The successful candidate will need to demonstrate good interpersonal and communication skills as they will have to work with a range of internal and external stakeholders.

The correct person will have/be required to:
Act as a primary customer contact and point of escalation
Produce monthly, quarterly and annual reports for internal and external use
Oversee and manage Service Levels (SLAs & KPIs)
Work across multiple projects with changing priorities
Undertake financial responsibility for allocated contracts
Management of Incident/Problem/Change Management Processes

Skillset & Experience
Essential Skills
Experienced Service Delivery Manager with a knowledge of ITIL
Bachelor's degree or equivalent experience
Relationship management and interpersonal skills
Communication, influencing and negotiating skills
Experience of Managed Support Services
Presentation and report writing skills
Problem solving and decision making